bet937 Privacy Policy —
How We Handle Your
Personal Information

bet937 takes the privacy of its players seriously. This Privacy Policy sets out a detailed account of how bet937 collects, processes, stores, and protects the personal data of individuals who use the bet937 platform at bet937.net — including all sports betting, casino, slot, bingo, ludo, and account management services offered thereon.

This Policy applies to all registered and unregistered users of bet937.net, including players from Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and all other cities and regions across Pakistan from which the platform is accessed. It applies regardless of the device or connection method used to access bet937 — including mobile browsers, desktop browsers, and any future dedicated application.

By accessing or using any part of the bet937 platform, you confirm that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not consent, please do not use the platform or create an account.

This Privacy Policy should be read alongside the bet937 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the complete agreement between you and bet937.

2.1 The bet937 platform is operated by the bet937 group of companies (collectively referred to as "bet937," "we," "us," or "our" throughout this Privacy Policy). The platform is accessible at https://bet937.net and all sub-pages and paths thereunder.

2.2 bet937 operates under international gaming licensing standards. The platform is designed and maintained to serve English-speaking Pakistani users seeking an online sports betting and casino experience, with particular emphasis on cricket betting, PSL markets, and local Pakistani payment methods including JazzCash and EasyPaisa.

2.3 For all data privacy enquiries, including requests to access, correct, or delete personal data, bet937 can be contacted at:

3.1 bet937 collects the following categories of personal data from users of the platform. The specific data collected from any individual user depends on their level of engagement with the platform and whether they hold a registered account.

A. Registration & Account Data

B. Identity Verification (KYC) Data

C. Financial Transaction Data

• Deposit and withdrawal transaction records, including amounts in PKR and timestamps;
• Payment method identifiers (JazzCash account number, EasyPaisa number, HBL/UBL account details, SadaPay identifier, USDT TRC20 wallet address) — stored as references, not full account credentials;
• Bonus and promotional credit history;
• Account balance history for responsible gaming monitoring purposes.

D. Betting & Gaming Activity Data

• Sports bets placed, including market, selection, stake amount, and outcome;
• Casino game sessions, including game titles, bet amounts, and session durations;
• Slot game play history and win/loss records;
• Bingo Adventure and Ludo Quick participation records and prize history.

E. Technical & Device Data

• IP address at time of login and during active sessions;
• Device type, operating system version, and browser type;
• Mobile network operator (where accessible via browser);
• Session timestamps, page interaction logs, and navigation path data.

F. Communication Data

• Records of support communications via email with [email protected];
• Records of responsible gaming requests, including deposit limit changes and self-exclusion applications;
• Records of any formal complaints or dispute resolution correspondence.

4.1 Directly from You. The majority of personal data that bet937 holds is provided directly by you during the registration process, during KYC verification, when making deposits or withdrawals, when contacting bet937 support, or when updating account settings.

4.2 Automatically During Platform Use. When you access bet937.net, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device identifiers, browser type, and session activity data. This data is collected passively and does not require any action on your part beyond accessing the platform.

4.3 From Payment Service Providers. When you complete a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, the relevant payment provider confirms transaction status and, where applicable, confirms that the payment account is registered to the same individual as the bet937 account. bet937 receives confirmation data but does not receive full payment account credentials.

4.4 From Fraud Prevention and AML Partners. bet937 may receive risk assessment signals from licensed fraud detection and anti-money laundering service providers as part of account monitoring. These signals do not include raw personal data but rather risk scores or flags that inform bet937's account review procedures.

4.5 From Cookies and Tracking Technologies. bet937 uses cookies and similar technologies to maintain session state, remember user preferences, and collect anonymised analytics on platform usage. Full details are provided in Section 8 of this Policy.

5.1 bet937 uses the personal data it collects for the following specific purposes:

• Account creation and management: To create, verify, and maintain your registered bet937 account, including processing login authentication and enabling access to all platform services.
• Age and identity verification: To verify that you meet the 21+ minimum age requirement and to confirm your identity as part of KYC obligations under our international licensing standards.
• Processing financial transactions: To process deposits in PKR, execute verified withdrawal requests, and maintain accurate transaction records for both your reference and our regulatory obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent account activity, money laundering, multi-accounting, bonus abuse, and any other conduct prohibited under the bet937 Terms and Conditions.
• Responsible gaming monitoring: To monitor betting patterns and account activity for signs of problematic gambling behaviour, to apply deposit limits and self-exclusion requests, and to contact players where our systems flag concerning activity.
• Customer support: To respond to your enquiries, process complaints, and resolve account disputes via email communication at [email protected].
• Platform improvement: To analyse anonymised usage data to improve platform performance, game selection, payment method availability, and user experience — particularly for players accessing bet937 on Pakistani mobile networks.
• Legal and regulatory compliance: To satisfy obligations imposed by our licensing authority, applicable anti-money-laundering regulations, and any lawful order from a competent court or regulatory authority.
• Marketing communications (opt-in only): To send you information about bet937 promotions, bonus offers, and new game releases where you have opted in to receive such communications. This is always optional and can be withdrawn at any time.

6.1 bet937 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and bet937 — including account management, transaction processing, and the provision of all platform services — is undertaken on the basis that it is necessary to perform our contract with you.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, KYC requirements, and responses to lawful regulatory requests, is undertaken on the basis of legal obligation.
• Legitimate interests: Processing carried out for fraud detection, security monitoring, platform analytics, and responsible gaming monitoring is based on bet937's legitimate interest in operating a safe, compliant, and well-functioning platform — balanced against your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies is undertaken only where you have provided explicit consent. Consent may be withdrawn at any time without affecting any other processing.

7.1 bet937 does not sell, rent, or trade your personal data with third parties for their own marketing or commercial purposes under any circumstances.

7.2 bet937 may share limited personal data with third parties in the following defined circumstances only:

• Payment service providers: Transaction confirmation data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 network processors as required to process deposits and withdrawals. Each provider operates under its own privacy policy and data security standards.
• Identity verification services: Where CNIC verification or enhanced KYC checks are conducted, document data may be shared with licensed identity verification service providers under strict data processing agreements.
• Fraud prevention and AML partners: Anonymised risk signals and, where required, limited account data may be shared with licensed fraud detection and anti-money-laundering service providers for the purpose of protecting the platform and its players.
• Game content providers: When you play casino games, slots, or other content provided by third-party game suppliers, anonymised session data (bet amounts, game outcomes) is shared with the provider for game integrity and regulatory purposes. No personally identifiable information is shared with game providers beyond what is required to manage your session.
• Legal and regulatory authorities: Where required by a lawful court order, regulatory directive, or law enforcement request under applicable international gaming licensing standards, bet937 may be required to disclose account and transaction data. bet937 will only comply with requests that are valid on their face and will endeavour to notify affected players where permitted by law.

7.3 All third-party data processors engaged by bet937 are subject to data processing agreements that require them to process personal data only in accordance with bet937's instructions and to maintain appropriate technical and organisational security measures.

8.1 bet937 uses cookies and similar browser-based technologies on bet937.net. Cookies are small text files stored on your device by your browser when you access the platform. They serve the following distinct purposes:

• Strictly necessary cookies: These maintain your login session state, ensure secure authentication, and enable core platform functionality such as the cashier and account settings. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: These collect anonymised data on how players navigate and interact with bet937.net — which pages are visited most, how long sessions last, and which features are used most frequently. This data is used exclusively to improve the platform experience. No personally identifiable information is contained in analytics cookies.
• Preference cookies: These remember your language settings, display preferences, and lobby navigation choices so that you do not need to re-select them on each visit.
• Responsible gaming cookies: These maintain the state of any active responsible gaming tools — such as deposit limit configurations or session time reminders — that you have applied to your account during your session.

8.2 bet937 does not use third-party advertising or retargeting cookies. No cookie data from bet937.net is shared with advertising networks, social media platforms, or third-party marketing services.

8.3 You may control cookie settings via your browser preferences. Please note that disabling strictly necessary cookies will prevent you from logging in to your bet937 account and accessing platform services.

9.1 bet937 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bet937's servers, including login requests, deposit and withdrawal processing, and account management actions;
• AES-256 encryption at rest for all sensitive personal data stored on bet937's servers, including KYC documents and payment method references;
• Strict access controls — personnel access to player data within bet937's internal systems is restricted on a need-to-know basis, with all access logged and subject to periodic audit;
• Automated anomaly detection — bet937's security systems monitor for unusual login patterns, suspicious withdrawal requests, and other indicators of potential account compromise or fraud in real time;
• Secure password storage — account passwords are never stored in plain text; they are hashed using industry-standard one-way hashing algorithms.

9.2 Notwithstanding these measures, no online platform can guarantee absolute security against all possible threats. bet937 will notify affected users promptly in the event of a data breach that poses a significant risk to their personal data, in accordance with applicable notification obligations.

9.3 Players are responsible for maintaining the security of their own bet937 account credentials. You should use a strong, unique password and must notify bet937 immediately at [email protected] if you suspect unauthorised access to your account.

10.1 bet937 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention standards:

• Active account data: Retained for the full duration of your account's active status and for a minimum period of five (5) years following account closure, to satisfy anti-money-laundering record-keeping obligations under international licensing standards.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping requirements.
• Support communications: Retained for a minimum of three (3) years from the date of each communication, for dispute resolution and quality assurance purposes.
• Analytics and session data: Anonymised analytics data is retained for up to twenty-four (24) months. Identifiable session data is not retained beyond ninety (90) days unless required for an active investigation.

10.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods. Anonymised data — from which no individual can reasonably be identified — may be retained indefinitely for aggregate statistical analysis.

11.1 As a bet937 player, you hold the following rights in relation to the personal data that bet937 holds about you:

• Right of Access: You may request a copy of the personal data that bet937 holds about you at any time. bet937 will provide this within a reasonable timeframe, typically within thirty (30) days of a verified request.
• Right to Rectification: If any personal data that bet937 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some data corrections — such as name corrections — will require supporting documentation.
• Right to Erasure: You may request that bet937 delete the personal data it holds about you. This right is subject to limitations — bet937 may be required to retain certain data for regulatory, legal, or AML compliance purposes and cannot delete data where a legal retention obligation exists.
• Right to Restrict Processing: You may request that bet937 limit the processing of your personal data in certain circumstances — for example, while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that bet937 provide your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to bet937's assessment of the specific circumstances.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

11.2 To exercise any of the above rights, please contact bet937 at [email protected] with the subject line "Data Rights Request." bet937 will verify your identity before processing any data rights request and will respond within thirty (30) days of receiving a verified request.

12.1 bet937's services are strictly intended for individuals aged 21 and above. bet937 does not knowingly collect, store, or process the personal data of individuals under the age of 21. Age verification is a mandatory step in the bet937 registration and KYC process.

12.2 If bet937 becomes aware — through its KYC process, player reports, or any other means — that personal data has been collected from an individual who is under 21 years of age, the relevant account will be closed immediately, all deposits will be refunded net of any withdrawals already made, and all personal data associated with that account will be deleted as swiftly as is consistent with any applicable legal obligations.

12.3 Parents and guardians who have reason to believe that a minor in their household may have registered a bet937 account or accessed the platform are encouraged to contact [email protected] immediately. bet937 treats such notifications with the highest priority.

12.4 bet937 recommends that parents and guardians use internet filtering and parental control tools to prevent underage individuals from accessing online gambling platforms. Several free parental control tools are available for both mobile and desktop devices, and bet937 encourages their use in households with individuals under 21.

13.1 The bet937 platform at bet937.net does not contain links to third-party websites, social media platforms, or external services. All navigation within bet937.net leads to internal pages only.

13.2 To the extent that game content embedded within the bet937 platform is supplied by third-party game providers, those game environments are rendered within the bet937 interface and are subject to bet937's data processing agreement with the relevant provider. Players' personal data is not passed directly to game providers beyond the anonymised session data described in Section 7 of this Policy.

13.3 bet937 is not responsible for the privacy practices, data security, or content of any third-party platforms, applications, or services that players access independently outside of bet937.net — including, but not limited to, JazzCash, EasyPaisa, HBL Mobile, or any other payment application used to fund a bet937 account.

14.1 bet937 reserves the right to amend or update this Privacy Policy at any time. Revisions will be published at bet937.net/privacy-policy with an updated effective date at the top of the document. The most recently published version of this Policy shall supersede all prior versions.

14.2 Where a material change is made to this Privacy Policy — for example, a change to the categories of data collected, the purposes of processing, or the third parties with whom data is shared — bet937 will endeavour to notify registered players via their registered email address or via an on-platform notification prior to the change taking effect.

14.3 Minor amendments, such as editorial corrections or clarifications that do not alter the substantive meaning of the Policy, may be made without direct notification. It is the player's responsibility to review this Policy periodically to remain informed of its current contents.

14.4 Continued use of the bet937 platform following publication of a revised Privacy Policy constitutes your acceptance of the amended terms. If you do not accept a revised Policy, you must cease using the platform and may request account closure by contacting [email protected].

15.1 For any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data that bet937 holds about you, please contact the bet937 data privacy team using the details below:

15.2 bet937 will verify your identity before processing any data access, rectification, deletion, or portability request. You will be asked to confirm your registered mobile number or email address and may be asked to provide a copy of your CNIC to confirm your identity before data is disclosed or deleted.

15.3 This Privacy Policy is published exclusively in English. In the event of any ambiguity arising from translation or interpretation, the English-language version shall be the definitive reference in all circumstances.